grace.

Legal

Terms & Conditions

Last updated: June 2026

What grace does

grace is a compassionate AI companion designed to support older adults and those living with memory loss. grace engages your loved one with:

  • Storytelling & reading — grace can read aloud from books, tell familiar stories, and recall favourite tales on request, always in a warm, caring voice.
  • Memory games — gentle word, picture and recall games to help keep the mind active and engaged.
  • Daily companionship — reminders, conversation, music, and a consistent, reassuring presence throughout the day.
  • News & local events — grace reads the latest headlines and talks about what's happening in the local area, keeping your loved one connected to the world around them.
  • Cultural awareness & personalisation — grace works with all genders, ethnicities and cultures. She learns your loved one's background and adapts her tone, language and references to feel truly familiar.

Every interaction is delivered with the same calm, caring tone — never clinical, never rushed.

Data Security

Your loved one's data is protected

We understand how sensitive the information grace handles can be. All critical personal data — including medication schedules, birthdays, appointments, and care notes — is stored in a secure, encrypted database with strict access controls.

End-to-end encryption for sensitive health and personal data
Role-based access — only authorised family members and carers can view data
Regular security audits and penetration testing
GDPR compliant with full data portability and deletion rights

1. Acceptance of Terms

By using grace, you agree to these terms. If you do not agree, please do not use the service. We may update these terms from time to time; continued use constitutes acceptance of the revised terms.

2. Service Description

grace provides an AI-powered companion device and mobile application for older adults and their families. The service includes voice interaction, reminders, memory games, storytelling, and care coordination tools. grace is not a medical device and does not provide medical advice, diagnosis, or treatment.

3. User Accounts & Responsibility

Family members and carers may create accounts to manage reminders, view care summaries, and coordinate support. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

4. Privacy & Data Use

We collect and process personal data as described in our Privacy Policy. This includes voice recordings (with consent), care schedules, and family contact details. We never sell personal data to third parties.

5. Gracy's Legacy

Gracy's Legacy is an opt-in feature that creates an AI avatar of your loved one using voice recordings and stories collected during their lifetime. This feature requires explicit, informed consent from the individual (or their legal representative) before any voice cloning begins. Family members may pause, restrict access to, or delete the legacy avatar at any time.

6. Limitation of Liability

grace is designed to complement, not replace, human care. We are not liable for any health outcomes, missed medications, or emergencies. In case of emergency, always contact emergency services or a qualified medical professional.

7. Contact

Questions about these terms? Please contact us or email smile@gracecare.co.nz.